Intercom Integration

The Intercom node lets your agents search conversations, manage contacts, and work with tickets and help center content.

Connection Setup

Requires an Intercom Access Token.

1. Go to Intercom → Developer Hub
2. Create an app and generate an access token with the scopes your agent needs
3. Paste it when connecting Intercom in Spawnbase

Note

Intercom access tokens are scoped per app. Make sure the app has read access to conversations, contacts, and any other resources your agent needs.

Available Tools

Tools are discovered automatically when you connect. The exact set depends on your token’s permissions.

Category	What you can do
Conversations	Search, read, and reply to customer conversations
Contacts	Look up, create, and update customer and lead records
Tickets	Create and manage support tickets
Help Center	Query articles and collections
Teams & Admins	Look up team members and assignment

MCP Server

Server URL	https://mcp.intercom.com/mcp
Transport	Streamable HTTP
Docs	Intercom MCP Guide

Tips

• Conversation search is the most common use — build agents that monitor support quality, escalate urgent issues, or summarize daily volume.
• Pair with an AI node to auto-classify incoming conversations by intent or urgency.
• Intercom rate limits apply — avoid agents that poll conversations in tight loops.